Plain-language terms that govern your use of ZenCampus.
By accessing or using ZenCampus (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all schools, institutions, administrators, staff members, parents, and any other users ("you" or "your") who access or use ZenCampus.
These Terms also apply to people who use parts of the Service without an account, such as a parent paying fees through a payment link, or someone checking a certificate by scanning its QR code.
These Terms constitute a legally binding agreement between you and ZenCampus Technologies Pvt. Ltd. ("ZenCampus", "we", "our", or "us").
ZenCampus provides a cloud-based school management platform. It includes tools for student records, admissions enquiries, student attendance, staff attendance (including staff who do not have a login, such as drivers, and optional location at check-in), leave management, staff management, timetables, the school calendar, exams (including exam scheduling, seating plans and hall tickets), grades and progress reports, homework (including parents submitting work online), parent-teacher meeting booking, transport management, fee management and online fee collection through payment links, certificates with QR verification (such as bonafide, transfer, and study certificates), announcements and WhatsApp messages to parents, file storage, in-app tasks and alerts, management of several campuses from one account, audit logs, self-service data export, and scheduled backups.
The Service is available on the web and through our mobile app, which can send push notifications.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.
The specific features and usage limits available to your school depend on the subscription plan you select. We may add features, or adjust those included in a plan, with reasonable notice.
Each school has at least one Super Admin account. The Super Admin manages users, campuses and settings across the whole school, and must make sure everyone who uses your school's account follows these Terms.
ZenCampus has seven roles: Super Admin, Principal, Teacher, Admissions Officer, Finance Officer, Transport Manager, and Parent. Each role can only see and do what it needs. For example, a Principal works with the campuses assigned to them, a Teacher with their assigned classes, and a Parent sees only their own children. Students do not have accounts.
Your school decides who gets which role. Only a Super Admin can create staff accounts or change roles. Your school should give each person the least access they need for their work.
Your school code and campus codes only help people find the right login page. They are not passwords and do not give access on their own. Keep login details private, and share fee payment links only with the person paying, because anyone who has a payment link can open it without logging in.
To protect your school if a login is ever leaked, ZenCampus may limit how many accounts each role can have in your school or on each campus. Your school cannot raise these limits itself; contact us if you need more. Your plan also sets how much file storage you get and the largest file you can upload.
Authorised ZenCampus staff may sign in to your school's account, export its data, or reset your Super Admin's password, when this is needed to resolve a support request or keep the Service secure. Each staff sign-in is recorded in our platform log, showing who signed in and when.
You agree not to use ZenCampus to:
Violation of these acceptable use policies may result in immediate account suspension or termination without refund.
All data you input into ZenCampus - including student records, attendance data, fee records, and academic data - remains your property. You retain all rights to your school's data.
By using ZenCampus, you grant us a limited, non-exclusive licence to process your data only to run, support, secure and improve the Service for you. We will never sell or rent your school's data, and never use it for advertising.
While your account is active, you can export your data yourself. Every plan includes CSV exports, and Plus and higher plans also include full archives (CSV and JSON). Exports cover your records, not uploaded files such as photos and documents. Export files can be downloaded for 30 days.
Your data is kept for 90 days after your account is closed. During that time, we will prepare a full export for you on request. After that, your data is permanently deleted as described in our Privacy Policy.
Under India's Digital Personal Data Protection Act, 2023, your school is the Data Fiduciary for the personal data it puts into ZenCampus. ZenCampus processes that data on your school's behalf and follows your school's instructions. Your school is responsible for getting any consent it needs from parents and staff. Our Privacy Policy explains how we handle this data.
Your school is responsible for the accuracy of the certificates and hall tickets it issues through ZenCampus. Anyone who has a certificate's QR code can use it to check that the certificate is genuine.
Exam eligibility checks, such as a minimum attendance or no fees due, are off by default. If your school turns them on, your school sets the rules and is responsible for decisions based on them.
Recording staff location at check-in is off by default. If your school turns it on, your school must tell its staff that their location is recorded when they check in.
ZenCampus sends WhatsApp messages through your school's own WhatsApp Business account. We do not send SMS.
Your school is responsible for:
Message charges are as described on our pricing page and in Meta's pricing for your WhatsApp Business account.
ZenCampus is offered on a subscription basis. Fees are billed in accordance with the plan selected at sign-up. All prices are listed in Indian Rupees (INR) and are exclusive of applicable taxes.
To upgrade or downgrade your plan, contact us at hello@zencampus.org. Upgrades take effect immediately; downgrades apply at the start of the next billing cycle.
If a payment fails, you have a 7-day grace period to resolve it. After that, your subscription is paused and your school's account is suspended, which means no one can sign in. Your data is not deleted because of a suspension.
We will notify you at least 30 days in advance of any price changes. Continued use of the Service after the effective date constitutes acceptance of the new pricing.
Where your school collects fees online through ZenCampus, payments go through your school's own Razorpay merchant account, under Razorpay's terms. Razorpay is an RBI-authorised payment gateway. The money settles directly to your school's bank account. ZenCampus never holds the money and takes no commission on it.
Your school is the seller. It is responsible for fee amounts, any convenience fee it chooses to pass on to parents (up to the limit it sets), refunds, receipts and disputes. ZenCampus never stores full card numbers, CVV or bank account numbers.
Payment links can be opened without logging in, so share them only with the person paying.
ZenCampus and all related software, designs, trademarks, logos, and documentation are the exclusive property of ZenCampus Technologies Pvt. Ltd. and are protected by applicable intellectual property laws.
Nothing in these Terms grants you any right to use our brand assets or trademarks without prior written consent. Any feedback or suggestions you provide may be used by us to improve the Service without obligation or compensation to you.
We target 99.5% monthly uptime for the ZenCampus platform, excluding planned maintenance windows. Planned maintenance will be communicated at least 48 hours in advance via email. Higher service levels apply where stated in your plan or a separate agreement.
Support is available Monday to Friday, 9am–6pm IST via email at hello@zencampus.org. We aim to respond to all support requests within 1 business day.
To the maximum extent permitted by applicable law, ZenCampus shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or goodwill, arising from use of or inability to use the Service.
Our total cumulative liability to you for any claim arising under these Terms shall not exceed the total fees paid by you to ZenCampus in the twelve (12) months preceding the claim.
You may cancel your subscription at any time by contacting us at hello@zencampus.org. Access to the Service will continue until the end of the current billing period. No refunds are provided for unused subscription time.
You can request that your school's account be closed and its data deleted from the Backup & Data screen, or by emailing us at hello@zencampus.org. A completed data export is required first. ZenCampus then carries out the deletion.
We reserve the right to terminate or suspend your access immediately, without liability, if you breach any provision of these Terms, fail to pay subscription fees after the grace period, or engage in conduct that we reasonably believe could harm the Service or other users.
Upon termination, all licences granted to you cease immediately. Your data is kept for 90 days after your account is closed, and we will prepare a full export for you on request during that time (see section 5.1). After that, it is permanently deleted.
We may update these Terms from time to time. We will email your school's Super Admin at least 14 days before a material change takes effect. The date at the top of this page shows when these Terms were last updated.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.
We encourage resolution of disputes through direct discussion first. Contact us at hello@zencampus.org before initiating formal legal proceedings.
For questions about these Terms: